Dear Guest, We sincerely thank you for sharing your very positive impressions following your recent stay with us. It is a real pleasure to learn that you would recommend our hotel and plan to return on a future occasion. Your satisfaction with the welcome provided by our team, the comfort and quality of the room, as well as the easy access to the hotel and the Wi-Fi connection, is a wonderful reward for the entire staff, who work daily to provide a pleasant and friendly experience for all families. We take note of your feedback regarding breakfast. In keeping with the Brit Hôtel brand's commitment, we offer a buffet every morning featuring fresh produce from local producers, combining quality and authenticity. Your comments encourage us to continue improving our offerings to always meet your expectations. Our entire team thanks you for your trust and recommendation, and looks forward to welcoming you back during a future stay in Caen. Best regards, Management

Cher(e) Client(e), Merci d’avoir pris le temps de partager votre expérience suite à votre séjour dans notre établissement. Nous accordons une attention particulière à chaque retour pour continuer à améliorer la qualité de nos services. Nous regrettons sincèrement que l’offre de restauration sur place pour le dîner ait été en deçà de vos attentes, en particulier lors de la fermeture du restaurant le dimanche. Les horaires de fermeture sont indiqués sur notre site internet, et lorsque notre restaurant Le 36 n’est pas ouvert, notre équipe reste à votre disposition pour vous orienter vers les meilleures adresses des environs. Sachez également que notre établissement s’engage à proposer, dans la continuité de notre marque Brit Hôtel, une cuisine élaborée à partir de produits frais issus de producteurs locaux, garantissant ainsi qualité et authenticité lors de ses ouvertures. Nous prenons également note de vos remarques concernant l’accueil et la communication à la réception. Notre équipe fait tout son possible pour accompagner chaque visiteur avec professionnalisme, et nous continuerons de porter une attention particulière à l’amélioration de l’expérience de nos clients internationaux. Nous sommes heureux de lire que la propreté de la salle de bain, la facilité d’accès à l’hôtel et la qualité de la connexion WiFi ont répondu à vos attentes. Votre satisfaction reste une priorité et vos suggestions sont précieuses dans notre démarche de progression continue. Nous espérons avoir l’opportunité de vous accueillir à nouveau et de vous offrir une expérience pleinement satisfaisante. Bien cordialement, Mickaël A. Adjoint de direction

Dear Craig Diston, We sincerely thank you for taking the time to share your impressions following your stay at our hotel. We are delighted to learn that you particularly appreciated the efficiency and professionalism of our team, as well as the cleanliness and size of your room. Your positive feedback on the welcome, the Wi-Fi connection, and the access to the hotel is a wonderful recognition for our staff, who are committed every day to providing you with a peaceful and comfortable experience. We also note your remarks regarding the bathroom layout and are pleased that, despite this, you found everything clean and functional. These comments are invaluable to us as we adapt our services to our guests' expectations. We hope to have the pleasure of welcoming you again during your next visit to Caen and thank you for your recommendation. Sincerely, Mickaël A. Assistant Manager

Dear Guest, We sincerely thank you for sharing your impressions following your recent stay at our establishment. We are delighted to learn that you appreciated the hotel's location, the welcome from our reception team, and the quality of your room. It is also very gratifying to know that the hotel's access, Wi-Fi connection, and overall comfort fully met your expectations. We attach great importance to breakfast and are pleased that you were delighted by the diversity of our products and their local quality. In keeping with the Brit Hotel brand's commitment, we favor fresh produce from local producers to offer our guests authenticity and flavor. We take note of your comment regarding the slightly slippery shower in the bathroom. Your feedback is valuable to us, and we will continue to monitor this issue to ensure everyone's safety and comfort. We thank you for your trust and recommendation, and we look forward to welcoming you back during your next stay in Caen. Sincerely, Mickaël A. Deputy Manager

Cher Daniele, Nous vous remercions sincèrement d’avoir pris le temps de partager votre retour à la suite de votre séjour dans notre établissement. Nous sommes ravis d’apprendre que vous avez apprécié l’accueil de nos réceptionnistes, la modernité et l’esthétique de votre chambre ainsi que la facilité d’accès à l’hôtel. Votre appréciation de la connexion WiFi et de la qualité de nos services constitue une belle récompense pour les efforts délivrés chaque jour par notre équipe. Nous prenons bonne note de votre observation concernant la hauteur des WC dans la salle de bain. Ce type de retour nous aide à toujours mieux cerner les attentes de nos clients, et nous resterons vigilants sur ce point pour continuer d’améliorer votre confort. Nous serions très heureux de vous accueillir à nouveau lors d’un prochain passage, et vous remercions pour votre confiance et votre recommandation. Bien cordialement, Mickaël A. Adjoint de direction

Dear Guest, Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you found your room clean and comfortable, and that you enjoyed our breakfast offering. At our hotel, we take great pride in sourcing local products through short supply chains, ensuring that our breakfast is not only delicious but also supports local producers and reflects our commitment to quality and sustainability. We are also very pleased that our reception team made a positive impression with their friendliness and professionalism. Providing a warm and welcoming environment is at the heart of our mission to enhance and satisfy every guest’s experience. We look forward to welcoming you back soon for another memorable stay. Kind regards, Mickaël A, Adjoint de Direction

Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the closure of our restaurant and bar during your stay, particularly due to the public holiday on May 1st. We understand how important it is to be informed about such closures in advance, and we regret that this information was not communicated more clearly at the time of your booking. Please know that our team made every effort to recommend the best nearby restaurants to ensure you had excellent dining options throughout your stay. We truly appreciate your understanding and will review our communication procedures to make sure future guests are aware of any holiday closures in advance. We are glad that you were able to enjoy your breakfasts with us, and we hope that this situation did not detract too much from your overall experience. We would be delighted to welcome you back in the future and will ensure that all aspects of your stay meet your expectations. Thank you again for your valuable feedback. Best regards, Mickaël A. Assistant Manager

Dear Guest, Thank you so much for your kind words. We are thrilled to hear that you appreciated the service in English and that Constance was able to assist you effectively. We take great pride in offering excellent customer service, and it’s wonderful to know that Constance’s help made your experience even better. At our hotel, we are also deeply committed to providing fresh, locally-sourced products, whether in our meals or other services. We believe that showcasing the best of our region adds to the authenticity and quality of your stay, and we’re glad you experienced this during your visit. We hope to welcome you back soon for another enjoyable stay. Best regards, Mickaël A. Assistant Director

Bonjour Madame, Monsieur, Merci beaucoup pour ce commentaire si positif. Nous sommes ravis que vous ayez trouvé notre hôtel charmant, idéalement situé et apprécié le service de notre équipe. Nous mettons un point d’honneur à offrir à nos clients un accueil chaleureux et attentionné, et votre retour est une belle récompense pour notre équipe. Nous sommes également heureux que notre petit-déjeuner ait été à la hauteur de vos attentes. Nous nous efforçons toujours de mettre en avant des produits locaux, frais et de qualité pour le plaisir de nos clients. Au plaisir de vous accueillir à nouveau lors de votre prochain passage sur la Côte de Nacre. Bien à vous. Éric. B Directeur