Dear Guest,

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the closure of our restaurant and bar during your stay, particularly due to the public holiday on May 1st. We understand how important it is to be informed about such closures in advance, and we regret that this information was not communicated more clearly at the time of your booking.

Please know that our team made every effort to recommend the best nearby restaurants to ensure you had excellent dining options throughout your stay. We truly appreciate your understanding and will review our communication procedures to make sure future guests are aware of any holiday closures in advance.

We are glad that you were able to enjoy your breakfasts with us, and we hope that this situation did not detract too much from your overall experience. We would be delighted to welcome you back in the future and will ensure that all aspects of your stay meet your expectations.

Thank you again for your valuable feedback.

Best regards,

Mickaël A.
Assistant Manager

Dear Guest,

Thank you so much for your kind words. We are thrilled to hear that you appreciated the service in English and that Constance was able to assist you effectively. We take great pride in offering excellent customer service, and it’s wonderful to know that Constance’s help made your experience even better.

At our hotel, we are also deeply committed to providing fresh, locally-sourced products, whether in our meals or other services. We believe that showcasing the best of our region adds to the authenticity and quality of your stay, and we’re glad you experienced this during your visit.

We hope to welcome you back soon for another enjoyable stay.

Best regards,
Mickaël A.
Assistant Director

Bonjour Madame, Monsieur,
Merci beaucoup pour ce commentaire si positif. Nous sommes ravis que vous ayez trouvé notre hôtel charmant, idéalement situé et apprécié le service de notre équipe. Nous mettons un point d’honneur à offrir à nos clients un accueil chaleureux et attentionné, et votre retour est une belle récompense pour notre équipe.
Nous sommes également heureux que notre petit-déjeuner ait été à la hauteur de vos attentes. Nous nous efforçons toujours de mettre en avant des produits locaux, frais et de qualité pour le plaisir de nos clients.
Au plaisir de vous accueillir à nouveau lors de votre prochain passage sur la Côte de Nacre.
Bien à vous.
Éric. B
Directeur